BEAUTIFUL PLACES. SMART SPACES.
BRAVAS is a leading national technology integrator that provides Beautiful Places and Smart Spaces where their customers live, work, and play. Focused on the luxury market, BRAVAS completes more than 3,500 residential and commercial projects across the US every year. We sell and support everything from lighting, shades, and A/V to networking, security systems, and power management. As the largest and only national luxury custom integrator in the market, BRAVAS works with our customers to ensure that technology complements and enhances any space, rather than distracts.
QUIT YOUR JOB, START A CAREER
The A/V industry is made up of small companies with limited growth potential. At BRAVAS there are dozens of roles that simply don't exist at other integration firms, and we have opportunities in dozens of cities nationwide. We are committed to a culture where professional development is a focus. We want our team to see a clear path to their goals and have the support to reach them. If you feel stuck where you are, reach out today to learn how you can build your career with BRAVAS.
THE BEST BENEFITS IN THE INDUSTRY
Our scale affords our clients lifestyle technologies that fit their budgets and exceed their expectations. Our customers know that we can attract and retain the best talent, which gives us access to the expertise of more than 300 professionals who have earned hundreds of industry awards and certifications. Unlike almost anyone else in the market, BRAVAS has a unique ability to service our clients homes throughout the US - whether they are building a vacation home or moving across the country. We understand the concept that our clients expect the best, and so should our teammates. Thus we have put together a comprehensive benefits package that is unique within our industry and includes affordable health and wellness benefits, financial and retirement savings benefits, and time off benefits that reward tenure.
Service Coordinator
- Job Title
- Service Coordinator
- Job ID
- 27758672
- Work Remote
- Yes
- Work Hybrid
- Yes
- Location
- Boca Raton, FL, Remote Hybrid
- Other Location
- Description
-
About the Company:
BRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.
Job Summary
The Bravas Service Coordinator is responsible for allocating the company’s deployable service resources. The SC will schedule the arrival dates for technicians and subcontractors to arrive at job sites, while ensuring adequate communication with the client. The position will also maintain records of completed work or deliveries to assist with Service Invoicing and warranty information. The scheduler may also be required to communicate expected shipping to affected clients.
Duties & Responsibilities:
- Provide Sales positions with available dates for requested resources
- Update work orders and job software so that all parties are up to speed on dispatch details
- Seek verification from warehouse and purchasing managers regarding expected arrival of products
- Manage all communications of upcoming appointments to customers including delays and late arrivals.
- Obtain gate codes and site access requirements and communicate to deployed teams
- Prioritize resources in alignment company values ensuring customer’s needs are met
- Inform all parties of delays, cancellations and any scheduling restrictions
- Participate in departmental meetings as required
- Modify schedule as needed.
- Read daily notes, disseminate reported information appropriately, and coordinate required action items
- Schedule effectively regarding priority of service needs, drive time and expected technician efficiency
- Be able to deal with high profile clients and their personnel
- Fiscal responsibility for all assets assigned and property within SM’s care
- Customer service, including the ability to work with high profile and high demand customers
- Guardianship and preservation of client confidentiality and network/home security
- Adherence to state and federal laws, including adherence to traffic laws
Qualifications:
- Ability to multitask and put the pieces of a puzzle together.
- Time management and logistics experience would be beneficial.
- Computer skills needed with the ability to become competent in-house job management software.
- Ability to manage time wisely while unsupervised is an advantage.
Physical Requirements:- May require standing or stooping for extended periods
- Ability to work in tight spaces & at ladder height
Additional Information
- BRAVAS offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.
A job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
All candidate information will be kept confidential according to EEO guidelines.
