BEAUTIFUL PLACES. SMART SPACES.
BRAVAS is a leading national technology integrator that provides Beautiful Places and Smart Spaces where their customers live, work, and play. Focused on the luxury market, BRAVAS completes more than 3,500 residential and commercial projects across the US every year. We sell and support everything from lighting, shades, and A/V to networking, security systems, and power management. As the largest and only national luxury custom integrator in the market, BRAVAS works with our customers to ensure that technology complements and enhances any space, rather than distracts.
QUIT YOUR JOB, START A CAREER
The A/V industry is made up of small companies with limited growth potential. At BRAVAS there are dozens of roles that simply don't exist at other integration firms, and we have opportunities in dozens of cities nationwide. We are committed to a culture where professional development is a focus. We want our team to see a clear path to their goals and have the support to reach them. If you feel stuck where you are, reach out today to learn how you can build your career with BRAVAS.
THE BEST BENEFITS IN THE INDUSTRY
Our scale affords our clients lifestyle technologies that fit their budgets and exceed their expectations. Our customers know that we can attract and retain the best talent, which gives us access to the expertise of more than 300 professionals who have earned hundreds of industry awards and certifications. Unlike almost anyone else in the market, BRAVAS has a unique ability to service our clients homes throughout the US - whether they are building a vacation home or moving across the country. We understand the concept that our clients expect the best, and so should our teammates. Thus we have put together a comprehensive benefits package that is unique within our industry and includes affordable health and wellness benefits, financial and retirement savings benefits, and time off benefits that reward tenure.
Service Technician - Audio Video
- Job Title
- Service Technician - Audio Video
- Job ID
- 27752744
- Location
- Dallas, TX,
- Other Location
- The Colony, TX
- Description
-
About the Company:
BRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.Job Summary:
The Bravas Service Technician is responsible for servicing products at client job sites. He or she must have the ability to trouble shoot all aspects of A/V components. The Service Technician will provide excellent quality of service and client experience while meeting industry standards and ensuring accurate revenue reflection.Duties and Responsibilities:
- Diagnose and resolve issues with installed systems such as Control4, Lutron Homeworks, Savant, and Crestron.
- Utilize remote access to repair network-based solutions and ensure system stability.
- Set up remote monitoring systems and enroll clients in appropriate support plans.
- Coordinate with the Service Manager to track and address recurring issues effectively.
- Honestly and accurately coordinate with Tech Support provided by manufacturers
- Manage advanced replacements and ensure timely procurement of necessary parts.
- Work with the small projects team to identify upsell opportunities and replacement sales.
- Accurately set completion deadlines and expectations for clients
- Set up, configure, program, and troubleshoot networks, control systems, audio visual and surveillance equipment
- Review, react, & update daily work orders in job management software
- Ensure precise time clock entries and job costing.
- Client training and customer service.
- On call rotation maybe required
- Local travel to job sites required
- Provide training or communication to disseminate pertinent information as required
- Fiscal responsibility for all assets assigned and property within Technician’s care
- Customer service, including the ability to work with high profile and high demand customers
- Guardianship and preservation of client confidentiality and network/home security
- Adhere to all state and federal laws, including strict compliance with traffic laws.
Knowledge/Skills/Abilities:
- Must possess an understanding of all systems including audio, video, security, lighting, and integration of all installed brands (Control4, Lutron, Savant, Crestron, DSC, Clare)
- Must be able to read home schematics, plans or CAD Drawings
- Basic wiring and connectivity skills as it pertains to low voltage standards
- Trouble shooting skills are essential
- Basic computer skills, with the ability to become competent in in-house job management software
Qualifications:- High school diploma or equivalent
- Excellent communication skills and the ability to work effectively in a team environment
- Basic computer skills with the ability to become competent in in-house job management software
- Valid driver’s license, clean driving record, and pass a criminal background check
- Security license or experience preferred
